Privacy and Cookie Policy

Tigers on the Loose takes the privacy of its customers and registered subscribers very seriously and does not divulge, sell, share or forward your information to anyone except those companies responsible for the delivery of an order.

Tigers on the Loose works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

Tigers on the Loose reveals only the last 4 digits of your credit card numbers when confirming an order. We securely transmit the entire credit card number only to the appropriate credit card company during order processing.

It is important for you to protect against unauthorised access to your password and to your computer. We advise that you are careful to sign off if you are using a shared computer.

What Information We Collect?

When you place an order, subscribe to a newsletter, or set up an account with us (by phone, fax, email, brochure, via an agent or through the online ordering system), you are entering into an agreement with us. By completing one of the above we will ask you to provide some personal information such as;

  • name
  • contact information including email address
  • date of birth
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • payment information

You share personal information with us when you make an online purchase with us, create an account on our website, when you visit or post a comment on our social media page and when you contact us or request customer service. Please note, we’ll only keep your data for as long as is necessary for which it was collected.

How & Why Do We Use Your Personal Data?

Tigers on the Loose uses the data we collect from you or that you have provided to us in the form of consent for the following uses:

To process and dispatch your online orders, to keep up to date with the status of your order to ensure it arrives on time, for marketing or advertising purposes including promotional offers, to respond to customer support enquires, to maintain your account and keep track of your order history, to present our website and its contents to you and to inform you of website changes, to inform you on our products and services, to allow you to participate in interactive features on our website in a way in a way that we describe to you at the time we receive your data, to fulfil any other purpose for which you provide.

The Data privacy law considers this to fall under legitimate interests in understanding our customers and to ensure we provide the best level of service. If you wish we wouldn’t use your data to offer you the above, then you’ll find details in ‘What Are Your Rights?’ section below.

Please note, if you ask us a product related question regarding the website or ask when a product will be back in stock, we won’t be able to respond if you’ve withdrawn your consent.

What we do with the information we gather

  • When you visit our website and use your account to buy products, services or redeem Tigers on the Loose vouchers online.
  • When you make a purchase online and check out as guest (we only collect transaction-based data in this case)
  • When you create an account with us
  • When we meet you and you create an account with us at a trade show
  • When you engage with us on social media
  • When you contact us by any means with complaints, queries or requests.
  • When you enter a prize draw or competition or complete surveys we sent you.
  • When you comment on or review our products and services
  • When you fill in any forms, for example a consent form from a trade show

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Who We Share Your Data With?

Tigers on the Loose do not sell your personal information to third parties.

We may use the services of third parties to collect and use anonymous information about your visits and interactions with your website through the use of technologies and cookies.

Your personal information may be disclosed to enforce our terms of use to comply with any court order, legal process or regulatory request or when appropriate to protect the rights and safety of Tigers on the Loose, our customers or others.

How Long Will We Keep Your Personal Data For?

We will only keep your data for as long as it is necessary for the purpose of which it was collected. When your data is now longer needed, it will be either deleted or completely anonymised in a way it is non-identifiable way.

Accessing your Information

At any given time, you will be able to review and amend your personal information by logging into the Tigers on the Loose website and visiting your account profile page. You will be able to make changes to the following information, name, password, address, email address and phone number.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.